Webinar: Light up Patient Experience Quality Improvement Efforts with Mystery Shopping

Objectives

• Briefly discuss the difference between quality improvement and quality assurance.
• Define the terms person-centered care, collaborative care and patient experience.
• Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
• Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.

Presentation

Slides

Facilitated by

• Debbie Cestaro-Seifer, MS, RN, NC-BC, CTP
  University of Florida
  Department of Medicine
• Cailin Lewis, MPH, CPH
  HIV Program Director
  WellFlorida Council

November 4, 2020

Objectives

• Briefly discuss the difference between quality improvement and quality assurance.
• Define the terms person-centered care, collaborative care and patient experience.
• Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
• Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.

Presentation

Slides

Facilitated by

• Debbie Cestaro-Seifer, MS, RN, NC-BC, CTP
  University of Florida
  Department of Medicine
• Cailin Lewis, MPH, CPH
  HIV Program Director
  WellFlorida Council

November 4, 2020

Objectives

• Briefly discuss the difference between quality improvement and quality assurance.
• Define the terms person-centered care, collaborative care and patient experience.
• Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
• Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.

Presentation

Slides